As Priority Pass members we have been to several lounges in the UK and aboard but the Aspire Lounge Liverpool at John Lennon Airport was not a pleasant experience.
This visit was the first time in a long while that we had departed from Liverpool John Lennon Airport, so we were both looking forward to an early morning coffee and bacon sandwich in the Aspire Lounge.
- Date of Visit: 13th January 2016
- Airport Lounge: Aspire Lounge Liverpool John Lennon Airport
- Opening Hours: 04.30 to 20.00 Daily (Closed 25th December)
- Facilities: Internet, newspapers, wi-fi, refreshments, alcohol, TV, flight information, air conditioning and disabled access
- Location: Google Maps
- Priority Pass Lounge Website Link: Aspire Lounge
Although the desk was empty when we first arrived a member of staff came over quickly and signed us both into the lounge without any fuss.
We were on an early morning flight so the lounge was empty, however on reflection there looked to be plenty of table and chairs available.
Food & Drink
Now this is where it started to go downhill.
As you can see from the picture above, the food consisted of stale bread and one piece of cold bacon. The cappuccino was okay (nothing special) however, we both had a second cup each as our flight was not boarding for another hour or so.
Understandably, it was not a busy time for the airport, and you don’t want food left lying around. However, in the lounges at Manchester Airport you usually have to order your hot breakfast sandwiches and then it would be brought out freshly made to your table by a member of staff.
Clearly, it was not an option on the day we visited and, to be honest; we didn’t think the staff were particularly bothered.
Staff and Service
Service what service! When we finally sat down after getting our stale cold bacon sandwich’s, we were able to observe the staff sitting down and have a good old chin wag.
So putting it bluntly, they had no interest in the customers and only seemed interested in having a moan about something or other.
There was no interaction and even when a member of staff came over to clean the table, it looked like it was to much trouble.
Fortunately, we didn’t have to pay for the visit, however, if we had a complaint would have been justified.
YouTube Video Review
Please accept YouTube cookies to play this video. By accepting you will be accessing content from YouTube, a service provided by an external third party.
If you accept this notice, your choice will be saved and the page will refresh.
Quite simply it did not meet our expectations, and it will make us think twice about using Liverpool John Lennon Airport as a departing point for other European trips.